Promptly is a comprehensive web-based patient experience suite designed for Medical Practices to enhance patient touch points, increase patient payments and automate processes to alleviate staff.
Patients come first. Your patient can seamlessly interact with your practice no matter their comfort level with technology.
Practice efficiency. Promptly offers innovative features to significantly reduce the strain that has been put on your staff such as the automated waitlist to fill cancelled appointments.
Promptly is a fully contactless system with automated patient communication through Text Messages, Emails and Interactive Voice Response Messages. Based on the patient’s preferences you can send appointment reminders, do recalls, send patient balances and statement alerts.
The Automatic Waitlist ensures that your providers never have an unexpected opening on their schedule. Whenever a patient cancels an appointment, Promptly automatically starts contacting waitlist patients to fill the open appointment slot. Our innovative Smart Scheduling tool lets patients self schedule while following your practices unique workflow.
Take advantage of Promptly’s guaranteed lower processing rates for all credit card transactions that take place throughout your practice. Watch your revenue increase with automated patient statement alerts, past due balance reminders and online payments.
Promptly’s automated waitlist will ensure that canceled appointments are filled quickly without putting added strain on your staff. Based on your parameters, Promptly will alert patients with future appointments about the newly open timeslot and automatically update your schedule to reflect any changes.
Collect patient payments faster by utilizing the in office patient cost estimator. Your staff can check insurance in real time providing the patient with a simple and convenient way to pay for their visit.
Promptly offers real time insurance eligibility checks to provide necessary information such as patient co-pay, pre-authorization, deductible, deductible remaining, referral requirements, in-network and out-of-network status and more in an easy to navigate dashboard.
Patients can easily update their demographic information, sign consent forms and more with our simple HIPAA compliant e-sign intake forms. Promptly can email your patients their forms in advance for contactless intake and efficiency.
Payments can be made directly from Promptly and will be instantly deposited to the practice’s account.
Promptly’s innovative Appointment Request Decision Tree allows patients to answer simple questions that will properly triage the patient to determine the type of appointment they are looking to schedule and which location, physician, date and time best fit their needs.