The All-In-One Patient Experience Suite
Goodbye, tedious tasks. Hello, happier patients and staff.
Promptly supercharges your existing practice management system, making repetitive tasks and patient touchpoints quicker, easier, and better for everyone.
We automate the stuff that takes up way too much time—appointment scheduling, patient reminders, payment processing—so people can do the people stuff: connecting with each other.
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Fill schedules
Connect with patients at multiple touchpoints—online scheduling, reminders, waitlist, digital intake, reactivation, recall—to enhance their experience and keep your schedules full.
But don’t take our word for it:
A 15-provider private-equity owned retina practice in Colorado reduced no-shows by 68% (from 16% to 5%) by using Promptly's scheduling, reminder, and waitlist solutions.
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Automate workflows
Automate time-consuming tasks and workflows so your practice can run smoothly, support staff better, and focus on providing quality care.
Your team will thank you:
On average, Promptly helps practices save more than 1,700 hours per year in staff workflow.
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Consolidate systems
Stop juggling fragmented systems, paying for multiple services, and training team members on conflicting processes.
No, really:
Many practices that choose Promptly are able to consolidate three or more software platforms into our all-in-one suite. Midstate Skin Institute replaced five separate solutions with Promptly.
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Rev up revenue growth
Save money on billing while collecting payments quickly and easily. Patients pay the way they prefer, and you’re not stuck waiting. (Now, that’s a win-win.)
Still skeptical? Facts don’t lie:
Sight Growth Partners collected over $4M in outstanding balances in 12 months using Promptly's text-to-pay, custom balance alert, and easy payment systems.
Patient engagement software both staff and patients will love*
Let’s be real, patient experiences often fall short—for both the practice and the patient. Promptly layers onto your project management and electronic health record systems to simplify interactions from both sides.
*Ok, maybe "love" is a strong word, but "breathe a sigh of relief every time they use it thanks to how simple and convenient it is" was too long to put for a catchy header.
The patient
journey
Before visit
Schedule appointment online, on their own time—even if they’re a first-time patient
Instantly receive custom communication upon booking, including intake forms and education links
Receive appointment reminders and education via text, call, and email
Get pre-approval for patient financing and insurance eligibility
Access automated waitlist options for seeing the doctor sooner
During visit
Receive notifications when to leave for the appointment based on current traffic patterns, plus get instant directions if at the wrong address
Check in digitally on the patient’s phone
Get real-time accurate cost estimates, from co-pays and out-of-pocket costs to remaining annual deductibles
After visit
Pay in person, online, or via text with no surprise charges—and no need to log in
Receive visit notes and follow-up guidance
Receive educational materials and recall messages
Be reminded of overdue appointments and new visit options
Instant messaging if you forget or no-show an appointment
Two-way text to securely message with the practice
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The staff
journey
Before visit
Minimize scheduling back and forth with automated waitlists, online scheduling, and smart scheduling tools (like an appointment request decision tree)
Launch automated message series for appointment confirmations and reminders
Receive e-sign intake forms for efficient, contactless intake
Run real-time insurance eligibility checks to get accurate details about patient co-pay, pre-authorization, deductibles, in-network status, and more
During visit
Reduce need for multiple logins across multiple platforms to facilitate patient visits
Easily text patients if they’re running behind
Avoid patient frustration and surprise costs by calculating estimated patient costs
Give patients real-time information on remaining deductible amounts for informed decisions
After visit
Send automated payment invoices via email or text
Speed up patient collections, letting patients pay their way
Launch post-visit message series for increased follow-up engagement
Connect with patients between visits with automated recalls and educational outreach
Versatile communication tools—personalized messaging series, two-way texting, recall, and reactivations—let you connect with patients before, during, and after visits in the way that works for them.
Automatic schedulers and waitlists, appointment confirmations, reminders, and staff decision trees take the stress out of scheduling. (And keep you consistently booked.)
Powerful solutions, from identifying patient eligibility and insurance coverage to automatic payment posting and text-to-pay, make collecting payments a breeze.
Imagine needing support and getting it from a real human
(That's us)
It’s not lip service—we walk the talk, building one-on-one relationships with our clients from onboarding to ongoing support. You’re not just numbers in a system; we’ll know you by name.
Meet the teamReal-time integrations with leading healthcare practice management and electronic health record systems
(and many more)
See how Promptly can work for you
Streamline your specialty practice with customizable patient experience software.
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We automate the tedious stuff so people can do the people stuff
