Patient Engagement Software that Humanizes Healthcare

Request demo

Goodbye, tedious tasks. Hello, happier patients and staff. Promptly covers all patient engagement needs, from personal outreach to payments.

Doodle graph of money trending up

Digital payment processing

Stop chasing down payments. Give patients the easy, modern options they want, from text-to-pay to virtual wallet support. The bottom line is you’ll get paid faster, with way less work.

‍

Facts don’t lie: For Promptly clients, 94.2% of texted balances were collected within three months.

Doodle drawing of checking of to-do lists

Customizable messaging

Connect with patients like a human, not a robot. Send personalized appointment confirmations, reminders, and secure two-way texts that patients actually read and respond to. While you're at it, automatically capture glowing feedback and funnel 5-star reviews right to public platforms.

Did you know? Personalized messages also elicit an average response within 4–6 minutes, which is twice as fast as the average time of 8–12 minutes for a standard message.

Doodle drawing of the different components of settings

Automated patient reactivation and recall

Don't let patients slip through the cracks. Promptly's automated patient reactivation system intelligently finds and contacts overdue patients via text, email, or Interactive Voice Response (IVR). Fill your schedule and get patients the care they need—without your staff lifting a finger.

No, really: Practices can anticipate a 15% increase in patient appointments from reactivations, with the majority requiring no staff action.

How many software platforms are you currently using that can be consolidated?
How many openings in your provider schedules do you need to fill?
How many workflows and processes can we help automate to save you time and money?

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.
CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD
CEO, Utah Eye Center

Give us an exam

Learn more about Promptly’s capabilities, then request a demo to see how we can create a custom plan to help your specialty practice.

Request demo

Engage patients

Connect directly with your patients before, during, and after their visit—in the way they prefer. By automating communication sequences, you save time and money on communications while your patients appreciate a cohesive experience in all interactions.

Custom reminders
Cohesive messaging across channels
Two-way texting
Contactless check-in
Recall and reactivation tools
Online intake forms

Fill schedules

Streamline scheduling for both staff and patients with automatic, online scheduling—even for first-time patients—and ensure that canceled appointments are filled quickly without straining your team.

Automated waitlist
Card-on-file booking
Smart appointment links
Instant rescheduling
Staff decision tree
Online referral portal

Simplify payments

Significantly speed up patient collections, reduce the unnecessary cost of mailing statements, and provide your patients with a convenient way to pay their balance.

Text-to-pay alerts
Patient cost estimates
Online payments
POS system
Real time insurance eligibility checks
Multi-entity collections

Access real-time analytics

Integrate vital data sources in one easy platform to access business insights, revenue sources, and growth opportunities to see what's actually working (and what's not) in your practice.

Automated reports filtered by provider and location
Dynamic visual dashboards
KPIs, trends, and opportunities tracking
Integrated operational and financial data sources
Full picture of practice performance
Live revenue generation tracking

Real-time integrations with leading healthcare practice management and electronic health record systems

(and many more)

Two professional women

Full-service onboarding + support that never leaves you hanging

We get it—switching to a new system and learning different ways of doing things can be daunting. But we’re your partner—not just a vendor—and our dedicated team will help you every step of the way. We’ve hit that sweet spot of being big enough to scale and act quickly, but still small enough to maintain one-on-one relationships.

You’re not just a number to us, and we won’t be a faceless service to you.

See our faces

Request demo

We automate the tedious stuff so people can do the people stuff

© 2025 Promptly. All rights reserved.
Terms of Service
Privacy Policy