What is patient engagement software?

Patient engagement software is technology that automates communication and administrative tasks between your practice and its patients. The best solutions empower you to manage the entire patient journey, including scheduling, reminders, digital intake, payments, and follow-up. Leading solutions enable your practice to reduce manual work for your staff while creating a modern, convenient experience for your patients.

Why is patient engagement important?

A disconnected patient is a lost patient. When patients feel seen, heard, and respected—not just like a number on a chart—they build trust. That trust is the key to a healthy practice. Effective patient engagement stops no-shows (our practices see rates as low as 4%), gets bills paid faster, and converts one-time visitors into loyal patients who leave 5-star reviews. It's not just 'nice-to-have.' Instead, it's the vital sign of your practice's success, driving its longevity.

What are the benefits of using patient engagement software?

For staff: It automates your most repetitive, manual tasks like making reminder calls, retyping patient data from clipboards, and mailing paper bills. By automating reminders, software drastically reduces costly no-shows. The software intelligently fills last-minute cancellations from an automated waitlist, ensuring your providers' schedules stay full and productive. For patients: When patients can easily access their information, confirm appointments, and understand their bills, they feel more informed, in control, and satisfied with their healthcare experience. Convenience is key. Patients can schedule appointments online, fill out their forms from their own phone, and pay their bills in seconds via a text message. Modern platforms don't require patients to download another app or remember a clunky patient portal password.

Why should we choose Promptly over other patient engagement software?

We're not another fragmented set of tools. Promptly is The All-In-One Patient Experience Suite. Most practices consolidate 4+ systems (and their costs) with our single platform, saving an average of $88,000 a year. We're built to supercharge your existing workflows, not override them, and with millions of dollars and thousands of hours saved, our results speak for themselves. Best of all, we prioritize human engagement and support. You get a dedicated account manager and real support. We're your partner, not just another vendor.

Patient Engagement Software that Humanizes Healthcare

Goodbye, tedious tasks. Hello, happier patients and staff. Promptly covers all patient engagement needs, from personal outreach to payments.

Request demo

Two coworkers talking to each other in front of a laptop

Over 400 practices in all 50 states trust Promptly

Fill

schedules

Connect with patients at multiple touchpoints—online scheduling, reminders, waitlist, digital intake, reactivation, recall—to enhance their experience and keep your schedules full.

But don’t take our word for it:

A 15-provider private-equity owned retina practice in Colorado reduced no-shows by 68% (from 16% to 5%) by using Promptly's scheduling, reminder, and waitlist solutions.

Automate

workflows

Automate time-consuming tasks and workflows so your practice can run smoothly, support staff better, and focus on providing quality care.

Your team will thank you:

On average, Promptly helps practices save more than 1,700 hours per year in staff workflow.

Consolidate

systems

Stop juggling fragmented systems, paying for multiple services, and training team members on conflicting processes.

No, really:

Many practices that choose Promptly are able to consolidate three or more software platforms into our all-in-one suite. Midstate Skin Institute replaced five separate solutions with Promptly.

Rev up revenue

growth

Save money on billing while collecting payments quickly and easily. Patients pay the way they prefer, and you’re not stuck waiting. (Now, that’s a win-win.)

Still skeptical? Facts don’t lie:

Sight Growth Partners collected over $4M in outstanding balances in 12 months using Promptly's text-to-pay, custom balance alert, and easy payment systems.

Explore more features

Patient engagement software that both staff and patients will love

Built for specialty practices like yours, our patient engagement software consolidates and automates … well, pretty much everything. Check out our full range of capabilities below.

(And then set up a demo with us—we’ll help create a custom plan, just for your practice.)

Request demo

Create a fully personalized patient and team experience

A one-size-fits-all solution just won't cut it. Your practice is unique, and your software should be the perfect fit. Promptly’s customizable features empower you to create a personal experience prescribed just for your patients and staff.

See our tools in action

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.

CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD

CEO, Utah Eye Center