What is patient engagement software?

Patient engagement software is technology that automates communication and administrative tasks between your practice and its patients. The best solutions empower you to manage the entire patient journey, including scheduling, reminders, digital intake, payments, and follow-up. Leading solutions enable your practice to reduce manual work for your staff while creating a modern, convenient experience for your patients.

Why is patient engagement important?

A disconnected patient is a lost patient. When patients feel seen, heard, and respected—not just like a number on a chart—they build trust. That trust is the key to a healthy practice. Effective patient engagement stops no-shows (our practices see rates as low as 4%), gets bills paid faster, and converts one-time visitors into loyal patients who leave 5-star reviews. It's not just 'nice-to-have.' Instead, it's the vital sign of your practice's success, driving its longevity.

What are the benefits of using patient engagement software?

For staff: It automates your most repetitive, manual tasks like making reminder calls, retyping patient data from clipboards, and mailing paper bills. By automating reminders, software drastically reduces costly no-shows. The software intelligently fills last-minute cancellations from an automated waitlist, ensuring your providers' schedules stay full and productive. For patients: When patients can easily access their information, confirm appointments, and understand their bills, they feel more informed, in control, and satisfied with their healthcare experience. Convenience is key. Patients can schedule appointments online, fill out their forms from their own phone, and pay their bills in seconds via a text message. Modern platforms don't require patients to download another app or remember a clunky patient portal password.

Why should we choose Promptly over other patient engagement software?

We're not another fragmented set of tools. Promptly is The All-In-One Patient Experience Suite. Most practices consolidate 4+ systems (and their costs) with our single platform, saving an average of $88,000 a year. We're built to supercharge your existing workflows, not override them, and with millions of dollars and thousands of hours saved, our results speak for themselves. Best of all, we prioritize human engagement and support. You get a dedicated account manager and real support. We're your partner, not just another vendor.

Patient Engagement Software that Humanizes Healthcare

Goodbye, tedious tasks. Hello, happier patients and staff. Promptly covers all patient engagement needs, from personal outreach to payments.

Request demo

Two coworkers talking to each other in front of a laptop

Over 400 practices in all 50 states trust Promptly

The all-in-one patient engagement software your practice needs

Digital payment processing

Stop chasing down payments. Give patients the easy, modern options they want, from text-to-pay to virtual wallet support. The bottom line is you’ll get paid faster, with way less work.

Facts don’t lie: For Promptly clients, 94.2% of texted balances were collected within three months.

Custom messaging

Connect with patients like a human, not a robot. Send personalized appointment confirmations, reminders, and secure two-way texts that patients actually read and respond to without a character count limit. While you're at it, automatically capture glowing feedback and funnel 5-star reviews right to public platforms.

Did you know? Personalized messages also elicit an average response within 4–6 minutes, which is twice as fast as the average time of 8–12 minutes for a standard message.

Patient reactivation

Don't let patients slip through the cracks. Promptly's automated patient reactivation system intelligently finds and contacts overdue patients via text, email, or Interactive Voice Response (IVR). Fill your schedule and get patients the care they need—without your staff lifting a finger.

No, really: Practices can anticipate a 15% increase in patient appointments from reactivations, with the majority requiring no staff action.

Seamless digital intake

End the waiting room clipboard chaos. Give patients the freedom to securely check in and complete all necessary registration tasks and pending forms remotely on their own device before their visit. This eliminates manual paperwork upon arrival, allowing them to skip the tedious process of filling out the same forms repeatedly.

Don’t just take our word for it: Practices leveraging Promptly's intuitive pre-registration workflow anticipate a 44.4% increase in patients completing all registration tasks before their visit.

Patient engagement software that both staff and patients will love

Built for specialty practices like yours, our patient engagement software consolidates and automates … well, pretty much everything. Check out our full range of capabilities below.

(And then set up a demo with us—we’ll help create a custom plan, just for your practice.)

Request demo

Create a fully personalized patient and team experience

A one-size-fits-all solution just won't cut it. Your practice is unique, and your software should be the perfect fit. Promptly’s customizable features empower you to create a personal experience prescribed just for your patients and staff.

See our tools in action

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.

CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD

CEO, Utah Eye Center