Healthcare Software Consolidation: Benefits of Integrating Multiple Platforms

If your practice is using multiple systems to manage scheduling, intake, appointment reminders, multi-party payments, patient reactivation, waitlist management, and patient communications, you’re far from alone.

Many practices rely on a patchwork of tools they’ve cobbled together over the years, with each tool designed to solve a specific problem—but none designed to work together. That’s where it gets really complicated.

Sure, these disconnected systems integrate with your practice management and electronic health records software, but because they don’t talk to one another, your staff has to fill in the gaps manually: logging into several different platforms, moving information from one system to another, and spending time they don’t have trying to keep everything aligned.

And your patients? They feel the fragmentation, too. They’re paying on one platform, scheduling on another, submitting forms somewhere else entirely. It’s confusing, inefficient, and far from the experience today’s patients expect. 

That’s why healthcare platform integration is so critical.

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Save staff time with one streamlined solution

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Promptly offers an all-in-one solution designed to layer on top of your existing practice management and electronic health record systems. From one digital dashboard, your staff can:

• Receive completed e-sign consent forms that will push to the practice management system
• Review and run real-time insurance eligibility checks
• Estimate patient payment costs
• Send updates if a provider is running behind or the office is closed due to weather
• Automate appointment reminders, waitlists, payment reminders, and payment plans (and a whole lot more) while matching the preferred contact method of the patient

When you consolidate multiple services into one (most Promptly users consolidate four or more), you save your staff the inefficiency of jumping back and forth between platforms. You also save new hires the steep learning curve that comes with learning four, five, six, or more programs. With Promptly, onboarding is faster, smoother, and far less stressful.

Promptly’s intuitive system is easy to learn, but we don’t simply hand you the software and wish you luck. We make it easier with a robust, detailed, and fully supported implementation plan for every member of your team.

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Deliver a smoother, more connected patient experience

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Promptly doesn’t just make life easier for your staff. It transforms the patient experience.

Before a visit, you can send patients clear, personalized communications that include everything they need—including appointment reminders, digital forms, provider bios, and educational videos. From their own device, patients can confirm their appointment, complete forms, update demographic and insurance information, pay their co-pay, and more.

After a visit, you can automatically send recaps, instructions, and follow-up messages, helping patients stay informed and engaged. When it’s time for a return visit, automated recall messages and data-mining reactivations help ensure you engage with patients who are overdue for their care.

All of this happens through one unified system—no more patients juggling logins or wondering why messages are coming from multiple places. Just a smooth, modern experience that helps your patients stay on top of their healthcare.

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Reduce costs and grow your revenue

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Practices that switch to Promptly and consolidate multiple systems into one save an average of $88,000 a year, but the benefits go far beyond saving on software.

With built-in tools for scheduling, patient reactivation, referrals, and waitlist management, we help practices keep their calendars full and their revenue flowing. On average, practices using Promptly realize an average of $1,170,000 more a year by filling schedules. (Learn more about our customized pricing and the ROI you’ll get with Promptly.)