What is patient appointment scheduling software?

Think of this tool like a 24/7 digital front desk. Patient appointment scheduling software automatically books patient visits, builds out waitlists, and allows patients to schedule their own appointments online. Plus, leading patient appointment scheduling software reaches out to patients on your behalf to confirm appointments, automatically filling vacancies for your team.

What are the main benefits of using patient appointment scheduling software?

The best patient appointment scheduling tools fill up your schedule with less oversight from your team. Automatic text and email scheduling reduces costly no-shows and frees up team member time for higher-value tasks. Don't worry about last-minute cancellations—our smart waitlist feature even texts patients to fill gaps with short notice. Plus, patients love the convenience of 24/7 online booking—no more waiting on hold.

Why should we choose Promptly over other patient appointment scheduling software?

We're not just another booking app. Our intelligent scheduling features are proven to cut no-shows by 68% and save thousands of staff hours a year. Unlike basic schedulers, Promptly is a complete suite that also handles your intake, payments, and referrals. It's one system, one login, and one human support team ready to partner with you.

How can we get started with Promptly?

It's simple! Request a demo with our team, and we'll show you how our scheduling software can transform your practice—no pressure, just a real conversation. When you're ready, our implementation team will get you set up for a seamless launch.

Patient Appointment Scheduling Software for Health Practices

Sick of playing phone tag with patients? Promptly's scheduling software lets patients book appointments 24/7, fills your calendar automatically, and cuts no-shows. It's the modern, human way to manage your schedule.

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Over 400 practices in all 50 states trust Promptly

Patient appointment scheduling software built to humanize healthcare

Intelligent scheduling

Fill your calendar without lifting a finger. Our smart waitlist automatically texts patients to fill last-minute cancellations, and an automated intelligent decision tree guides new patients to the right appointment, every time. Plus, our online self-scheduling portal makes it even easier for patients to choose the best appointment slot for them.

Don't just take our word for it: A 15-provider retina practice in Colorado reduced no-shows by 68% by using Promptly’s scheduling, reminder, and waitlist solutions.

Automated workflows

Set it, and forget it! Promptly automates appointment reminders and rescheduling, handling repetitive administrative tasks so your staff can focus on what truly matters—your patients.

Did you know? On average, Promptly helps practices save more than 1,700 hours per year in staff workflow.

Consolidated systems

Ditch the dozen different logins. Promptly's Patient Experience Suite unifies your lead management, CRM, scheduling, and reminders into one platform. It's one source of truth that layers seamlessly over your existing systems.

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No, really: Midstate Skin Institute replaced five separate solutions with Promptly.

Automated referrals

Scheduling referrals can be a massive headache. With Promptly, it doesn’t have to be! The system streamlines communication between referring physicians and your practice, so you can fit new patients in as soon as possible

Our stats don't lie: Practices utilizing Promptly's automated referral platform and workflows can anticipate a 200+% increase in referral appointments scheduled.

Say goodbye to scheduling headaches

Built for specialty practices like yours, our patient appointment scheduling software consolidates and automates … well, pretty much everything. Check out our full range of capabilities below.

(And then set up a demo with us—we’ll help create a custom plan, just for your practice.)

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Reduce no-shows by up to 90%

Empty appointment slots are lost revenue. Promptly’s patient appointment scheduling software helps teams fill schedule vacancies with a fraction of the effort, empowering you to reduce no-show rates and build a loyal patient base.

See our tools in action

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.

CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD

CEO, Utah Eye Center