Boost Reviews with Healthcare Reputation Management Software

Goodbye, review guesswork. Hello, 5-star reputation. Promptly’s reputation management software, automatically captures feedback, guides your happy patients straight to Google, and routes private concerns back to your team, turning patient feedback into your most powerful growth engine.

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Over 400 practices in all 50 states trust Promptly

Shape your brand’s reputation and improve patient satisfaction

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Automated review outreach

Automatically send review requests to patients via email or text after their visit. This creates a steady stream of fresh, relevant feedback without your staff lifting a finger. The best part? Promptly automatically funnels positive reviews so you can promote them on your website!

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Smart follow-up cadences

With Promptly, patients who leave positive reviews in their private feedback form are automatically prompted to share their experience on public sites like Google, making marketing a breeze. And if patients have more constructive feedback, Promptly sends it to your team for private follow-up so you can perform service recovery and improve your relationship with the patient before it becomes a negative public review.

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Direct responses to reviews

You shouldn’t have to log into five different sites to manage your brand. Our centralized dashboard alerts you to new reviews and lets you respond directly to Google reviews from one place, using HIPAA-compliant templates to stay professional and secure.

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Core Experience survey system

Go beyond a simple star rating. Our built-in Core Experience survey provides standardized, customizable metrics to help you measure and improve patient satisfaction on the criteria that matter most to your practice.

Turn patient feedback into your best marketing content

Promptly automates the "ask," turning happy patients into 5-star reviews and routing private feedback straight to your team for easy operational fixes.

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Supercharge your public reputation

New patients trust what current patients say! Our healthcare reputation software helps you collect and share those great testimonials, boosting trust in your physicians and making your practice stand out.

Automatically initiate patient reviews
Analyze patient sentiment to channel reviews
Prompt happy patients to post on Google
Showcase reviews on your site with custom widgets

Gain actionable patient satisfaction insights

The best way to get happy patients? Listen to them. Our personalizable Core Insights Survey provides standardized metrics to help you identify and fix operational bottlenecks, not just clinical concerns. And once you have this information, you can store it in a convenient centralized dashboard.

Access standardized and customized satisfaction metrics
Track average rating, total requests, conversion rates, and more
Access a customizable reporting dashboard
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Deliver surveys post-appointment via text or email

Turn complaints into connections

Don't just react to reviews; solve problems before they snowball. Our system routes private concerns to your team for immediate action, helping you build loyalty one conversation at a time.

Channels private feedback to your team
Generates automated service recovery alerts
Turns negative feedback into an actionable workflow

Give your staff their time back

By automating the review collection process, you can free up your staff from manual follow-up. This lets them focus on what’s most important—delivering great care.

Effortlessly engages patients throughout their care journey
Turns patients into promoters
Removes time-consuming manual tasks
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Build the 5-star healthcare reputation you've earned

Promptly’s customizable healthcare reputation management software helps teams automate their entire feedback loop, from initial outreach to public promotion, all on one unified platform.

See our tools in action

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.
CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD
CEO, Utah Eye Center

Real-time integrations with leading healthcare practice management and electronic health record systems

(and many more)

Healthcare reputation management FAQs

What is healthcare reputation management software?

Healthcare reputation management software automates the process of asking for and managing patient feedback. Instead of manually sending surveys or just waiting for good reviews, the software automatically texts or emails patients after their visit. It then "smart-filters" the responses: positive reviews are encouraged to be posted on public sites like Google, while any concerns are sent privately to your practice so you can address them. Plus, the most sophisticated tools allow you to showcase those 5-star reviews directly on your website with custom widgets, turning your patient feedback into an automated marketing engine.

Why is healthcare reputation management so important?

It’s simple: patients use reviews as their first step in choosing a doctor, so building trust on sites like Google is critical. The goal isn't to erase negative feedback—it's to amplify the voices of your happy patients to build an authentic, trustworthy brand. It also provides a private channel to connect with any unhappy patients, allowing you to address their concerns, improve your practice, and demonstrate your commitment to their care.

Plus, feedback is a crucial business intelligence asset. A strong platform gives you a reporting dashboard with deep analytics—tracking your average rating, total requests, and conversion rates—so you can see exactly how your brand is performing and where your operations need to improve.

What sets Promptly apart from other healthcare reputation management software?

Most software just "collects" reviews. Promptly manages them. We provide a centralized command center where you can respond to Google reviews directly from the platform (using HIPAA-compliant templates) without logging into multiple sites. Our reputation management platform protects your brand by routing negative feedback privately, while our custom website widgets automatically feed your best reviews to your site. It’s a single, unified platform for monitoring, generating, and marketing your reputation.

How can we get started with Promptly?

Ready to launch your practice’s reputation? So are we! Start by requesting a demo with our team. We'll listen to your challenges and show you exactly how the platform works. When you're ready to start, our team will assist you for a fast, seamless launch. No fuss, just results.

See how Promptly can work for you

Give us an exam. Experience how Promptly’s customizable reputation management software can change your workflow firsthand.

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