The Leading Behavioral Health Patient Engagement Software

‍

Effortlessly manage appointment check-ins, deposits, and no-shows with Promptly, the leading patient-centric scheduling and engagement software platform.

Request demo

Scheduling and collections bogging your practice down?

‍

Say goodbye to manual processes and time-consuming admin tasks. Promptly’s behavioral health patient engagement software offers one simple, integrated platform designed to make it easier for providers to support patients.

Your new favorite  behavioral health patient engagement software

Doodle graph of money trending up

Automate scheduling

Let eligible patients self-schedule and offer a seamless contactless or digital check-in experience.

Did you know? One practice reduced check-in time by 5 minutes per patient through automated forms and digital intake.

Doodle drawing of checking of to-do lists

Reduce patient no-shows

Slash no-show rates with automatic reminders and appointment waitlists that keep schedules full.

No, really: Using Promptly’s scheduling, reminder, and waitlist solutions, one practice reduced no-shows from 16% to 5%—a 68% decrease.

Doodle drawing of the different components of settings

Collect deposits easily

See how much patients owe at a glance and automatically collect deposits for specific appointment types.

Get this: One practice collected 94.2% of texted balances within three months of implementation.

What Promptly can achieve for your behavioral health practice

‍

  • Simplified scheduling, from patient self-scheduling to waitlist updates
  • Faster, more reliable revenue
  • Happier staff with less manual work
  • A single source of truth across scheduling, billing, and communications
How many software platforms are you currently using that can be consolidated?
How many openings in your provider schedules do you need to fill?
How many workflows and processes can we help automate to save you time and money?

“I don’t think we could get to where we want to be without Promptly. I couldn’t be more grateful for their ability to figure out systems, be patient with us, and give us the opportunity to become a better clinic.”

Jessica Kissinger
Practice Administrator, Eastern Oklahoma ENT

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.”

Jonathan Lujan, M.S., M.B.A.
CEO of Sight Growth Partners

“Promptly has significantly enhanced our efficiency and patient satisfaction—the streamlined workflows and real-time eligibility checks have saved my team countless hours.”

Carrie Jacobs, COE, CPSS, OCS

“Using Promptly to automate processes to meet patient demand has been a game-changer for our business—we’ve accelerated payment collections while reducing costs from redundant tasks.”

James Smith, CPA JD
CEO, Utah Eye Center

Behavioral health patient engagement software that has your back

Learn more about Promptly’s capabilities, then request a demo to see how we can create a custom plan to help your specialty practice.

Request demo

Engage patients

Connect directly with your patients before, during, and after their visit—in the way they prefer. By automating communication sequences, you save time and money on communications while your patients appreciate a cohesive experience in all interactions.

Custom reminders
Cohesive messaging across channels
Two-way texting
Contactless check-in
Recall and reactivation tools
Online intake forms

Fill schedules

Streamline scheduling for both staff and patients with automatic, online scheduling—even for first-time patients—and ensure that canceled appointments are filled quickly without straining your team.

Automated waitlist
Card-on-file booking
Smart appointment links
Instant rescheduling
Staff decision tree
Online referral portal

Simplify payments

Significantly speed up patient collections, reduce the unnecessary cost of mailing statements, and provide your patients with a convenient way to pay their balance.

Text-to-pay alerts
Patient cost estimates
Online payments
POS system
Real time insurance eligibility checks
Multi-entity collections

Access real-time analytics

Integrate vital data sources in one easy platform to access business insights, revenue sources, and growth opportunities to see what's actually working (and what's not) in your practice.

Automated reports filtered by provider and location
Dynamic visual dashboards
KPIs, trends, and opportunities tracking
Integrated operational and financial data sources
Full picture of practice performance
Live revenue generation tracking

Real-time integrations with leading healthcare practice management and electronic health record systems

(and many more)

Two professional women

Full-service onboarding + support that never leaves you hanging

We get it—switching to a new system and learning different ways of doing things can be daunting. But we’re your partner—not just a vendor—and our dedicated team will help you every step of the way. We’ve hit that sweet spot of being big enough to scale and act quickly, but still small enough to maintain one-on-one relationships.

The bottom line? You’re not just a number to us, and we won’t be just a faceless service to you.

Meet our team

Behavioral health patient engagement software FAQs

What is behavioral health patient engagement software?

Think of it as the digital hub for your practice's operations, automating the essential, non-clinical interactions between your providers and your clients. From sending discreet appointment reminders to enabling private digital intake and processing copays, a behavioral health patient engagement solution manages your practice’s administrative logistics. This ensures that patients feel comfortable at your practice and their time spent in the office is focused entirely on care, not on paperwork.

Why is behavioral health patient engagement software important?

When it comes to mental health, consistency is everything for both staff and patients. This software solves two massive problems: drop-offs and boundaries.

  • Smart reminders keep clients showing up for their recurring slots, preventing lost appointment slots that disrupt care.
  • Secure form delivery and data collection ensure it’s as convenient as possible for patients to receive the care they need, while enhancing privacy in the waiting room.‍
  • Automatic billing and payment management gives patients and providers peace of mind so service delivery can continue uninterrupted.

What is the best behavioral health patient engagement software?

Promptly, the leading behavioral health patient engagement software, understands that relationships are the foundation of behavioral healthcare. Our platform is built to complement those connections, not jeopardize them. We provide a HIPAA-compliant, secure environment where clients can handle intake and payments without feeling exposed. Plus, we replace fragmented tools with a smooth workflow that respects client privacy while protecting your practice's revenue.

How can we get started with Promptly?

We’re excited to get to know your practice! Request a low-pressure demo, and let’s talk about your practice’s specific needs, whether it’s reducing no-shows or streamlining intake for new clients. We’ll show you exactly how our tools fit into a behavioral health workflow. If it’s a match, our team handles the technical setup, so you can stay focused on your clients.

See how behavioral health practices are automating operations with Promptly

Request demo

We automate the tedious stuff so people can do the people stuff

© 2025 Promptly. All rights reserved.
Terms of Service
Privacy Policy