Patient Payment Trends in 2025: What Healthcare Practices Should Offer

Today’s healthcare consumers expect far more from their experience than just quality care. They’re looking for better service, smoother digital billing, and healthcare payment options that reflect how they shop for just about everything else.

For an increasing number of patients, healthcare needs to catch up to the convenience they enjoy in other areas of their lives. That includes mobile-first solutions and streamlined patient payment options. A recent J.P. Morgan report notes that 72% of consumers under 35 have switched providers (or are willing to do so) for a better healthcare payment experience.

As quickly as the digital landscape is changing, many patients still prefer traditional methods like mailing checks or calling the front desk. They feel more comfortable speaking directly to a person or receiving paper statements in the mail. These preferences still matter, and healthcare providers must continue to cater to them, too.

So what does a better payment experience look like in 2025? Now, more than ever, patients expect convenience, transparency, and flexibility when paying for their healthcare.