Promptly vs Clearwave: The Best Patient Engagement Software

6/12/2026
Competitor Analysis

Your patient engagement software can make or break your practice's success. The right tools empower you to build your reputation, offer an unbeatable patient experience, and focus on what matters most—providing the best possible patient care.

Looking for a better patient engagement solution? Use this guide to learn about Promptly and Clearwave.

Note: The comparisons provided on this page are compiled in good faith for informational purposes, utilizing publicly available data, independent research papers, and competitor websites, accurate as of June 2026.

Learn more about Promptly’s patient engagement software

Unlock your custom insights

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Capability Promptly Clearwave
Patient Intake & Kiosks Mobile Check-in that Updates Charts Automatically Patients fill out forms on their phones before their visit. The data flows straight into your EHR charts, saving front-desk staff 1,728 hours of manual typing a year. Physical Kiosks and Desk Scanners Integrate with Mobile Data collection Uses physical kiosks in the waiting room and document scanners at the front desk to gather basic patient details when they arrive.
Booking Referrals Integrated Referral Tool with AI Fax Automatically reads and processes doctor-to-doctor referrals, booking up to 80% of them without manual data entry. Online Self-Scheduling Gives patients a simple webpage to book open appointment slots on their own time.
Patient Reminders Highly Personalized Messaging Automatically sends prep instructions and clinical videos alongside standard reminders, cutting no-shows by 90% and retaining 97% of patients. Promptly doesn’t have any character limits, meaning you can send any messages you want. Automated Digital Notifications Replaces manual phone calls with standard automated text reminders and basic two-way messaging. Limited by a strict character limit.
Billing & Cost Estimates Proactive Cost Estimates and Insurance Eligibility Texts accurate out-of-pocket cost estimates and secure payment links to patients days before their visit, locking in revenue ahead of time. Automated Cost Estimates and Copay Collection Checks insurance eligibility and prompts patients to pay their copays at the waiting room kiosk and in advance.
Winning Back Lost Patients Smart Proactive Outreach Automatically searches your database for patients who haven't been back in a while and launches targeted text campaigns, bringing in an average of $1,170,000 in extra revenue annually. Automated Messages Uses standard automated reminders to reach out to lapsed patients with care reminders.
AI & Automation Specialized AI Agents Deploys four specialized digital assistants 24/7 to manage the submission-to-approval cycle for prior authorizations, scan paper billing sheets to cut manual typing by 90%, read and categorize faxes, hunt down hidden insurance coverage, and look up complex benefits. Front Office and Scheduling Automation Focuses automation on front-end phone lines. Uses an AI voice receptionist to automatically answer incoming calls, handle 24/7 phone scheduling, and route basic questions.
Get a Demo

‍

“As a large management services organization serving 100+ providers across different states, we need solutions that can adapt to meet our needs. The Promptly team has been a true partner to us, working to ensure their solutions work well for us.” - Jonathan Lujan

Promptly vs Clearwave features

Intuitive platform architecture
‍

While both Promptly and Clearwave offer digital patient intake and mobile data collection tools, Promptly cures vendor fatigue by delivering a truly unified ecosystem. Promptly combines mobile-first intake, automated communication, pre-visit billing, and physical kiosks into a single platform. This allows practices to replace multiple disjointed tools by consolidating their patient journey technology under one roof.



Convenient pre-visit access


Specialty practices can automatically digitize complex inbound referral pipelines with Promptly, empowering them to book up to 80% of new referrals with zero manual data entry. Plus, Promptly users can use AI Fax to seamlessly schedule referrals. Clearwave focuses on pre-visit access, offering 24/7 online self-scheduling to help practices keep their appointment slots filled.



Customizable patient communication
‍

While Clearwave replaces manual front-desk workflows with automated appointment reminders and two-way texting, Promptly expands this outreach to include targeted educational media. Promptly delivers pre-op videos and automated, clinical links alongside standard reminders, cutting practice no-shows by up to 90% and securing a 97% long-term patient retention rate. Furthermore, Promptly allows unlimited characters, and Clearwave users are restricted by character count.




Accurate patient intake & data management
‍

Clearwave modernizes lobby check-in with hardware terminals, mobile device integration, and OCR scanners to capture demographic data on-site. Promptly goes further, streamlining front-desk work by capturing clinical histories at home via mobile links with kiosks. We use true discrete write-back to inject data straight into your EHR and reclaim 1,728 administrative hours annually.


Instant insurance verification & RCM
‍

While Clearwave triggers eligibility checks when patients arrive and efficiently obtains copays at its physical lobby terminals, Promptly secures your revenue days before the visit by texting accurate cost estimates and payment links in advance.

Patient reactivation
‍

While both Promptly and Clearwave offer digital patient intake and mobile data collection tools, Promptly cures vendor fatigue by delivering a truly unified ecosystem. Promptly combines mobile-first intake, automated communication, pre-visit billing, and physical kiosks into a single platform. This allows practices to replace multiple disjointed tools by consolidating their patient journey technology under one roof.



End-to-end RCM
‍

Promptly takes revenue cycle management deeper by deploying back-end AI Agents, like the Prior Authorization Specialist and EOB Payment Posting Assistant, to completely automate complex claims processing and slash manual data entry by up to 90%. Clearwave mainly uses AI for automated eligibility verification to run real-time insurance checks and other administrative tasks.

Effortless reputation management
‍

Your reputation is essential for building a loyal patient base. Clearwave features an omni-channel scheduling AI that integrates with systems like athenaOne and NextGen to write patient tasks directly into the provider's EMR. However, Promptly goes beyond standard scheduling with its AI Fax tool that syncs natively with the core patient engagement system, automatically parsing messy multi-page faxes to give your clinical coordinators back 4 to 5 hours a day.

Patient engagement software FAQs

What is patient engagement software?

A patient engagement software solution is a healthcare technology platform that facilitates continuous, secure communication and collaboration between patients and healthcare providers. These solutions bridge the gap between visits by managing the entire appointment workflow, from getting the initial appointment on the calendar to collecting payment and scheduling a follow-up. Patient engagement software also manages appointment reminders, digital intake forms, and reputation management.

What are the benefits of patient engagement software?

Patient engagement software empowers more than just building a loyal patient community. It also ensures your patients get the highest quality of care possible. Keep these specific benefits in mind:

  • Improved patient communication
  • Enhanced practice reputation
  • Accurate instant insurance verification
  • Higher revenue collection
  • More efficient scheduling
  • Reduced burnout for your team

What types of healthcare organizations can use patient engagement software?

Patient engagement software is highly scalable and used across the entire care spectrum. This includes small independent physician offices, mid-sized multi-provider specialty clinics (such as orthopedics, ophthalmology, and dermatology), large medical groups, and enterprise-level care hospital networks.

How does Promptly compare to Clearwave?

This depends on your practice’s operational strategy, but Promptly stands alone as the ideal option for high-growth healthcare practices because it:Consolidates disparate solutions, saving practices an average of $88,000 annuallyOffers a frictionless, integrated patient experience with no-password login and text-to-pay billingKeeps schedules full by automatically reaching out to waitlisted patients if a patient cancels at the last minuteReclaims an average of 1,728 hours of staff time annually by streamlining mundane tasksLeverages AI and automation to ensure accuracy and efficiency in RCM, scheduling, referrals, and patient outreachFuels practice growth by automatically prompting happy patients to post reviews and routing constructive reviews internally for service recovery

How does Promptly compare to Clearwave?

Patient engagement software empowers more than just building a loyal patient community. It also ensures your patients get the highest quality of care possible. Keep these specific benefits in mind:

  • Consolidates disparate solutions, saving practices an average of $88,000 annually
  • Offers a frictionless, integrated patient experience with no-password login and text-to-pay billing
  • Keeps schedules full by automatically reaching out to waitlisted patients if a patient cancels at the last minute
  • Reclaims an average of 1,728 hours of staff time annually by streamlining mundane tasks
  • Leverages AI and automation to ensure accuracy and efficiency in RCM, scheduling, referrals, and patient outreach
  • Fuels practice growth by automatically prompting happy patients to post reviews and routing constructive reviews internally for service recovery

How do we choose a patient engagement software solution?

Choosing a patient engagement software solution requires a structured evaluation to confirm that it aligns with your practice's operational and clinical needs. Follow these steps to get started:

  1. Audit your current patient journey. Before looking at software, document your clinic's entire patient journey. Look for areas where staff are bogged down by manual tasks, such as transcribing data from paper forms, managing phone queues, or chasing down eligibility details.
  2. Establish key objectives. Determine exactly what you need the software to accomplish. Your primary goal might be to lower your appointment no-show rate, reduce front-desk wait times, consolidate multiple tools, or increase point-of-service payment collections.
  3. Determine non-negotiable features. Create a checklist of the capabilities your practice cannot function without. This could include tools like automated SMS appointment reminders, digital patient intake forms, self-service online scheduling, and secure payment processing.
  4. Check integrations. Ensure any platform you consider integrates with your existing Electronic Health Record (EHR) or Practice Management (PM) system so that patient data, scheduling changes, and billing updates sync automatically.
  5. Confirm regulatory compliance. Because these platforms handle sensitive Protected Health Information (PHI), verify that the vendor strictly adheres to HIPAA regulations. Look for clear documentation on data encryption, user access controls, and secure data storage practices.
  6. Research and compare solutions. Investigate market leaders by reading authentic user reviews and analyzing case studies. Pay close attention to feedback regarding the platform's reliability, the initial learning curve, and the responsiveness of the vendor's customer support team.

See how Promptly can work for you

‍

Streamline your specialty practice with customizable patient experience software.

Get a Demo

Related Posts

No items found.

Share this article: 

We automate the tedious stuff so people can do the people stuff

© 2025 Promptly. All rights reserved.
Terms of Service
Privacy Policy